Privacy Policy

Welcome to Pickup Mtaani! This Privacy Policy explains how Pick-up Mtaani Kenya Ltd ("we," "us," or "our") collects, uses, shares, and protects the personal information you provide or that we collect when you use our mobile application ("App") and related services ("Services") within the jurisdiction of Kenya. By using the Pickup Mtaani App and Services in Kenya, you consent to the practices described in this Privacy Policy.

1. Information We Collect

• Personal Information: Name, email, phone number, address, etc.
• Transaction Information: Payment history, billing details.
• Location Information: Real-time tracking for delivery services.
• Device and Usage Information: Device type, operating system, browser type.
• Cookies and Similar Technologies: Enhancing user experience through tracking.
• Social Media Information: Data collected via social login.

2. How We Use Your Information

• Providing and improving our services.
• Communication, including promotions.
• Payment processing and fraud prevention.
• Personalization and marketing.
• Legal compliance and analytics.
• Customer support.

3. Sharing Your Information

• With trusted service providers (e.g., payment processors).
• With business partners for marketing (with consent).
• For legal compliance and protection.
• In case of business transfers or acquisitions.

4. Data Retention

We retain personal information as long as necessary to provide the Services or comply with legal requirements.

5. Your Choices

• Manage or delete your account.
• Control location services and marketing communications.
• Manage cookies and privacy settings.

6. Security

We implement security measures to protect your data but recommend safeguarding your account credentials.

7. Children's Privacy

Our services are not for individuals under 18. Contact us if a minor has provided personal data.

8. International Data Transfers

Your data may be transferred outside Kenya, with necessary safeguards in place.

9. Your Rights Under Kenyan Law

You may have rights regarding access, correction, and deletion of your personal data.

10. Changes to This Privacy Policy

We may update this policy, and we encourage you to review it periodically.

11. Contact Information

For any questions, reach us at pickupmtaani@gmail.com.